Access Rio Observations is a mobile and web-based clinical observations application designed for National Health Service (NHS) mental health trusts. This article answers common questions about the product, the platforms it runs on, and how it is hosted.
What is Access Rio Observations?
Access Rio Observations integrates directly with the Rio Electronic Patient Record (EPR) system, enabling clinical staff to record and manage patient observations digitally at the point of care.
What types of observations does the application support?
The application supports two primary observation types:
Physical observations: Vital signs recording, including National Early Warning Score 2 (NEWS2) automated scoring.
Therapeutic observations: Mental health inpatient monitoring, including enhanced observation levels and Enhanced Therapeutic Observations and Care (ETOC) documentation.
What platforms does the application run on?
Access Rio Observations is available on:
Mobile (iOS and Android) for ward-based clinical staff recording observations at the bedside.
Web and desktop via the Evo Portal, for administrative and clinical oversight functions.
Is Access Rio Observations a SaaS product?
Yes. Access Rio Observations is a Software as a Service (SaaS) product, hosted and managed by The Access Group on shared, secure cloud infrastructure. All customers share the same version of the software and receive updates simultaneously.
Is the product multi-tenant? How is my data kept separate?
Yes, the application uses a multi tenant database model. Tenant isolation is enforced using Row Level Security (RLS) within SQL Server, every row in the database contains a tenant identifier that is validated at login, restricting all reads and writes to your organisation's data only. This has been independently validated through penetration testing.